Refund policy
Babblidoo Returns & Refunds Policy
At Babblidoo, we want every order to bring a smile. If something isn’t quite right, we’ll do our best to make it right.
Returns
You have the right to return eligible items within 14 days of delivery, provided they are unused, unworn, and in their original packaging.
To start a return, please email us at hello@babblidoo.com. We’ll send you full instructions and the correct return address. If your item is damaged, faulty, or incorrect, we’ll also provide a prepaid return label.
Items sent back without requesting a return first will not be accepted.
Damages & Issues
Please inspect your order when it arrives and contact us straight away if your item is defective, damaged, or the wrong product, so we can evaluate and resolve the issue quickly.
Non-Returnable Items
For hygiene and safety reasons, some items cannot be returned, including:
- Custom or personalized products
- Opened feeding or nursery textiles (e.g. muslins, bedding)
- Sale items and gift cards
If you’re unsure whether your item qualifies, just reach out to us.
Exchanges
The fastest way to get what you need is to return your item (once accepted) and place a new order for the replacement.
Refunds
Once we receive and inspect your return, we’ll let you know if it’s approved. If so, we’ll issue a refund to your original payment method within 10 business days.
Please note: banks and credit card companies may take a little longer to process refunds. If more than 15 business days have passed since approval, email us at hello@babblidoo.com.